Privacy Policy &
Credit Reporting Policy

This document contains:
Privacy Policy
Credit Reporting PolicyVersion 2.0
Updated 17 December 2021


This Policy governs the collection, use, disclosure, and storage of your personal information, and information relating to your business (where relevant) including your credit-related information. We may, from time to time, amend and update the policy by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current policy.

OurMoneyMarket Lending Pty Ltd ABN 64 605 231 669 trading as Handypay Australian Credit License Number 488228 (OMM Lending) and OurMoneyMarket Services Pty Ltd ABN 66 614 874 761 Authorised Credit Representative Number 494238 of OMM Lending (OMM Services) are collectively “Handypay”.

Use of the terms we, our, and us means Handypay. Use of the terms you or your means you as an individual or, where you interact with us as a representative of a business, that business.

Handypay collects, uses, and handles your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), and collects, uses and handles your credit information in accordance with Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code 2014.


What information we collect about you

(a) Information from you 

We ask for information about you directly from you when you apply for credit with us. This includes but is not limited to: your name; address; contact details; passport or driver’s licenses; financial and related information such as bank statements, bank account details and utility bills. This may also include your biometric information including a photo of your face. We request this information to verify your identity, to assess your application with us, and should your application be approved, to manage any credit provided to you.

We may also collect information about you if you are a person who proposes to guarantee or has guaranteed repayment of any application for credit made with us.

We may also collect information about you when you contact us directly by telephone, via our website, email, or a social media platform managed by us.

(b) Information from Third Parties

If you engage a third party to assist you with your application for credit with us, we will obtain information about you set out in (a) above from that third party.

We may also obtain information about you from third parties to verify your identity before processing any application for credit with us. Credit-related information is a type of personal information that includes information about your credit history or creditworthiness. This includes, but is not limited to, information about your loan experience with us and other lenders; the kinds of credit products you have had or sought; how you have managed your credit obligations such as your repayment history and arrears; and a credit report which we obtain from a credit reporting body which contains information about your creditworthiness.

We also obtain credit information as we are required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the National Consumer Credit Protection Act 2009 (Cth) to ascertain and verify a prospective borrower’s financial situation.

(c) Information we collect from you automatically

We may directly collect analytics data, or use third party analytics tools, to help us analyse traffic and user behaviours when engaging with us through our website and subdomains. These tools collect information sent by your browser or mobile device, including the pages you visit (such as information about web request, internet protocol (IP) address, browser types etc) and other information. Some of these tools and applications may also collect information about where you are located. We use this information to operate, maintain and provide features and functionalities of our website (including subdomains) to correspond with you, and to address any issues you raise about our website.

When you visit our website, we may send cookies to your computer that uniquely identifies your browser and allows us to do things like remembering your preferences and to improve user experience. Cookies convey information to us about how you interact with our website (such as pages you viewed, links you clicked and other actions taken on our website or lending platform), and also allow us to track your usage of the website over time. This allows us to enhance your user experience when interacting with us. 

You can control (including delete or disable) or reset your cookies and similar technologies through your web browser by customising your cookie preferences. Depending on your device, it may not be possible to delete or disable tracking mechanisms. Note that disabling cookies and/or other tools may mean that some features of our website may not function properly.

(d) Sensitive Information 

In some cases, sensitive information may be collected for specific purposes (for example, information regarding your health to enable the assessment of a hardship relief application, or your biometric information such as a photograph of your face to verify your identity).

You understand that references in this Policy to personal information include sensitive information such as your medical and health-related details, and you agree that we may exchange such information with other parties listed in this Policy for the purpose of assessing or processing credit applications and may seek further information from any medical attendant consulted by you. We may not be able to process your credit or membership application without the information requested.


How we use your information


We collect information about you for the purposes set out above and which is described in more detail below:

  • to identify you in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
  • learn about and verify your financial situation in accordance with the National Consumer Credit Protection Act 2009 (Cth).
  • for the purposes of considering and assessing an application for credit.
  • managing any credit facility we may provide you.
  • identify you and verify that your information is correct.
  • inform you about a product or service that we think may be of interest to you.
  • assist you to apply for and providing our products or services.
  • contact and manage our relationship with you.
  • help us design and improve our products and services.
  • invite you to marketing events and webinars.
  • conduct and enhance our overall business to add more value to you and our customers.
  • undertake securitisation activities and other activities relating to funding and capital requirements.
  • compiling statistical data e.g. credit scoring information.
  • operate, protect, improve and optimise our website, services and business (e.g. perform analytics, conduct research and for advertising and marketing).
  • consider and handle any concerns or complaints you or any other person may have.
  • protect our business and our customers from fraudulent or unlawful activity.
  • comply with our legal obligations and resolve any disputes that we may have with any of our customers.


Sharing your information

Sharing your information with third parties

Third parties may include:

  • other persons (for example, your referee or employers) to verify that information you provide is correct.
  • any person with whom you make a joint application for credit.
  • any person who referred you, or your application for credit, to us.
  • our external service providers and contractors (such as any mail house, commercial agent or entities that help us to verify your identity or identify illegal activities and prevent fraud).
  • our employees, related entities, assignees, agents and external advisers.
  • law enforcement, regulatory, government and dispute resolution bodies.
  • any person we consider necessary to execute your instructions.
  • any financial institution to or from which a payment is made in relation to any account you have or operate.
  • other organisations who provide products or services to you jointly with us, or who we believe can offer products or services that will be of use to you.
  • other credit providers and financial institutions.
  • Credit Reporting Bodies.
  • debt collection agencies.
  • anyone who obtains an interest in a credit facility we provide to you or is considering doing so, and their advisers.
  • organisations involved in a transfer or sale of our assets or business.
  • our funders and any organisation providing credit support or repayment support relating to your credit facility.
  • our insurers.
  • third parties authorised by you to receive information held by us.


Document Verification Service

The documents and details you provided as evidence of your identity may be checked with the relevant government agency via a Document Verification Service. You can find more information about the Document Verification Service at Verification of the evidence of identity documentation is necessary for us to perform our functions, and activities and provide services. If you do not provide relevant evidence it will not be possible to verify your identity using the Document Verification System. As a result, we may not be satisfied with your identity and you may not be able to receive services from us.


Sharing your information with Credit Reporting Bodies

If you ask OurMoneyMarket Services (in its capacity as a credit representative entity), to obtain on your behalf, your credit history for the purposes of obtaining a quote for credit, or if you are applying for credit, you agree that OurMoneyMarket Services as the credit representative entity or OurMoneyMarket Lending as the credit provider, may give a CRB your personal information and credit-related information which may include but is not limited to:


  • your full name, including any known aliases, your sex and your date of birth.
  • your most recent three addresses.
  • the name of your current or last known employer.
  • your driver’s licence number.
  • details of any payment default amount of over $150.
  • the fact that you have applied for credit and the amount.
  • the fact that we are a current credit provider to you.
  • details of payments that are more than 60 days overdue where debt collection action has commenced.
  • advice that payments are no longer overdue.
  • the fact that the credit we provide has been paid or discharged.
  • that in certain circumstances, you have committed fraud or other serious credit infringement.
  • repayment history information for a 2-year period.


The CRBs we may use are:

  • Equifax (Equifax Australia Information Services and Solutions Limited), whose privacy policy (which explains how it manages credit information) and contact details are at
  • Illion (illion Australia Pty Limited and its related parties, Dun & Bradstreet (Australia) Pty Limited and DBCC Pty Limited) whose privacy policy (which explains how it manages credit information) and contact details are at
  • Experian Australia Credit Services Pty Ltd, whose privacy policy and contact details are set out at


Under the consumer credit laws, if you’ve been or are likely to be the victim of fraud (including identity fraud ), and a CRB holds credit reporting information about you, you can request that a credit reporting body place a ban on your consumer credit report to prevent them from being able to use or disclose the information as part of a credit check. The ban period will last for 21 days after you first make the request. When you apply for credit, you are taken to agree to us accessing your personal information (including credit-related information) held with a CRB, even if there is a ban period in place, for the purposes of assessing an application for credit or in order to collect overdue payments.

CRBs may use credit information they hold to respond to requests from us or other credit providers to “pre-screen” you for direct marketing. You can ask a CRB not to do this. However, if you are a borrower, you may still receive direct marketing from us (unless you ask us not to by contacting us at 1300 990 115 or email that has not been “pre-screened”.


How we transfer and protect your data

We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

In some circumstances, we may disclose your personal information to recipients located outside Australia for the purposes of processing certain international transactions. We will take reasonable steps to ensure that the entity to whom we disclose the information stores the information in a secure manner and otherwise complies with the Privacy Act in respect of that information.


Your options about your information

Direct Marketing

We may use your information to advertise or promote products or services we think may interest you, including by email or telephone. We may also provide your information to other organisations for specific marketing purposes. However, we will not do so where you tell us not to. You can ask us not to contact you about products and services and not to disclose your information to others for that purpose by calling us on 1300 768 710 or contacting us at

Access, amendment, and correction

We take all reasonable steps to ensure that the information we may collect, use or disclose is accurate, complete and up-to-date. You have the right to access your information and correct it if it is inaccurate, out-of-date or incomplete.

You may request access to the information we hold about you at any time by contacting us. We will respond to your request within a reasonable time. There is no fee for making a request but we may charge you the reasonable costs of providing our response to a request for access to personal information.

If we refuse to give you access to any of your personal information, we will provide you with reasons for the refusal and the relevant provisions of the Privacy Act on which we rely to refuse access.

If your request to correct your information relates to information that has been provided to us by a CRB or another credit provider, we may need to consult with them about your request. We will correct information, where we decide to do so, within 30 days of your request, or longer if you agree.

If we do not agree with the corrections you have requested, we are not obliged to amend your information accordingly, however, we will give you a written notice which sets out the reasons for our refusal.


Comments and Complaints

If you have any comments or complaints about this Policy, you may contact us by emailing calling us on 1300 990 115, or using the contact form on the website.

Once we receive your correspondence, we will respond to you as soon as possible and will let you know if we need any further information from you. We will notify you of our decision within 30 days, however, if we are unable to do so, we will let you know the reason for the delay and the expected timeframe to resolve.

If you are not satisfied with our response, or the way in which we have handled your complaint, you may contact the Australian Financial Complaints Authority, our external dispute resolution scheme, or the Office of the Australian Information Commissioner. The contact details of these entities are as follows:


Australian Financial Complaints Authority
GPO Box 3
1800 931 678

Office of the Australian Information Commissioner
GPO Box 5218
1300 363 992

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